Complaints Policy

COMPLAINT

If you have a complaint parents are asked to follow the following procedures:

1. Meet with your child's class teacher
2. Meet with the Phase Leader
3. Meet with the Assistant Principal
4. Meet with the Head of School/Executive Principal

We hope that one of the above will result in your complaint being resolved.

If you are still unhappy you are advised to follow our complaints procedure and put the issue in writing for the attention of the Headteacher. If your complaint is about the Headteacher, it should be brought to the attention of Mrs Jane Hodgkinson, Chair SSC (School Standards Committee).

If you are not satisfied by the school's handling of the complaint, you may contact the Education Funding Agency by following the link below: